CX Frontiers

Our book club offers a unique platform to explore how cutting-edge research from fields like business, strategy, leadership, and behavioral science can help us tackle the challenges of managing CX at scale. 

In a combination of real-time video discussions and between-meeting conversations online, our group of like-minded professionals discusses carefully selected books that push our thinking in areas like culture, change management, and strategy. We ask questions, share insights, and explore new ideas to push our collective thinking forward.