The End of Bias
Unconscious bias: persistent, unintentional prejudiced behavior that clashes with our consciously held beliefs. We know that it exists, to corrosive and even lethal effect. We see it in medicine, the workplace, education, policing, and beyond. But when it comes to uprooting our prejudices, we still have far to go.
With nuance, compassion, and ten years' immersion in the topic, Jessica Nordell weaves gripping stories with scientific research to reveal how minds, hearts, and behaviors change. She scrutinizes diversity training, deployed across the land as a corrective but with inconsistent results. She explores what works and why: the diagnostic checklist used by doctors at Johns Hopkins Hospital that eliminated disparate treatment of men and women; the preschool in Sweden where teachers found ingenious ways to uproot gender stereotyping; the police unit in Oregon where the practice of mindfulness and specialized training has coincided with a startling drop in the use of force.
Captivating, direct, and transformative, The End of Bias: A Beginning brings good news. Biased behavior can change; the approaches outlined here show how we can begin to remake ourselves and our world.
This discussion guide was shared and sponsored in partnership with Metropolitan Books
Book club questions for The End of Bias by Jessica Nordell
Use these discussion questions to guide your next book club meeting.
The author argues that the individual who acts with bias is engaging with an expectation, not with reality. “That expectation is assembled from the artifacts of culture: headlines and history books, myths and statistics, encounters real and imagined, and selective interpretations of reality that confirm prior beliefs,” she writes.
Can you think of an instance when you approached someone with a ready-made set of expectations about that person? Is it possible to identify the origins of those expectations? Did you absorb them from family, media, education, and/or your group affiliation?
The End of Bias: A Beginning argues that unconscious biased behavior need not be permanent: “It is routine and it is unwanted and unintended. But it is not innate; it is something we learn. And if it’s acquired, it can be cast off. If it’s a habit, it can be broken.” Did you find this argument persuasive? Did your position shift as you read the book?
Quoting social psychologist Evelyn Carter, the author says that the most important element of this work is persisting after a misstep. How have you seen shame or guilt interfere with the process of overcoming bias?
How do you think the author’s identity as a White woman might have influenced her approach to the subject? What strengths or limitations might this have posed?
The idea of implicit bias suggests a sharp distinction between the prejudiced and the unprejudiced. Research suggests that there might not be such a clear and complete separation between the two. Do you think that unconscious, unintended bias is entirely different from the deliberate kind that one holds as a matter of conviction?
“People’s behavior may be shaped by the person with whom they are interacting.” Psychologist Nicole Shelton has called for bias to be researched as a dynamic that happens between people, rather than as a one-way act. Examining prejudice only in individuals is limited, Shelton says, “because both parties respond to each other’s actions; each person exerts pressure on the other’s behavior.” Why might this be so important?
Individuals risk being disliked for violating a stereotype—this is especially true for women. The result is that people often feel compelled to conform to the stereotype of their own group. Have you found that to be true in your own life and behavior?
“Some researchers have concluded that subtle bias can have more detrimental consequences than overt bias because its ambiguity demands more mental and emotional resources.” Do you agree or disagree? Include relevant examples from your own knowledge or experiences.
“Bias can erode and individual’s capacity to succeed. Worries about being perceived through the lens of stereotypes, a phenomenon known as stereotype threat, can hijack working memory, derailing a person into underperforming.” Have you personally been affected in this way or have you observed the effect on others?
The author describes the tension between paying attention to differences, on the one hand, and not overemphasizing or essentializing them on the other. How do you think this balance is best achieved?
One study found that people who believed that gender discrimination was no longer a problem in their field rated a male employee as more competent than an identical female employee, and also recommended an 8-percent higher salary. What might explain this?
Have you experienced moments of noticing your own biases, and what does that feel like? What do you do at that point?
"Chronic stress creates a perfect storm for bias by impeding the brain’s ability to process threats. It also throws off one’s ability to regulate emotions and depletes the mental resources needed to keep bias in check.” Can you remember a time when you responded to stress in this way or you witnessed others doing so?
Mindfulness practice seems to help curb the automatic, unconsidered reactions that prompt unintended biased behavior. Why do you think this is the case?
The contact theory holds that if one group of people gets to know another group as equals, false beliefs may be replaced with complex, accurate perceptions. Discuss examples of where this has and has not proven true.
The notion that we might benefit from creating more categories with which to perceive others may seem counterintuitive. What do you think of this idea?
Chapters 5 and 6 explore two approaches to changing police behavior. Do you find them persuasive, and why or why not?
In this chapter, the different approaches to removing bias involve changing processes rather than changing people. They are based on identifying the moment in which subjective human judgment may influence decision-making and then introducing a workaround. What are the advantages and limitations of this approach?
The idea of “blind auditions” and other masked approaches to reducing bias seems to conflict with the importance of acknowledging and respecting differences. What do you make of this tension?
“Any field that is dominated by a limited range of human experience will find itself hampered by limited access to human ingenuity.” Do you agree with this statement? Why or why not?
Where have you seen the limitations of homogeneity in your own life or workplace? Can you imagine how these might be different without homogeneity?
“An inclusive setting has three features: fair and unbiased practices, a welcoming attitude of and respect for people’s ‘whole selves,’ and the desire to seek different perspectives.” Are these expectations realistic for all environments? Which of these features are missing in your workplace or institution?
Mentoring and role models are considered to be proven ways to boost marginalized groups’ success. Have you had experience of either mentoring or being mentored, and what impact did it have on you or on others?
Gianmarco Monsellato claims that “people who are not like you are the most important to hire. They will challenge you the most, and better decisions come from ideas being scrutinized and then defended.” Do you agree with this statement? Do you see any limitations to this view?
It turns out that public consensus can alter how people act: if people learn that a particular behavior is normal and popular, they engage in it more. Can you think of examples where you have seen this dynamic either reinforce or reduce biased behavior?
Psychiatrists Chester Pierce and Gail Allen have argued that prejudice against children underlies all other forms of oppression, as it “teaches everyone how to be an oppressor.” What do you think about this claim?
The author describes seeing her own biases as akin to experiencing grief. Does that resonate with you, and why or why not?
The author argues that a firm grounding in history can be an engine of change. Can you think of an example of this in your life?
Which parts of The End of Bias: A Beginning resonated most strongly with you? Were there parts you disagreed with, and if so, why?
Having read the book, are you persuaded that unconscious or unexamined bias can be lessened or even eradicated?
The End of Bias Book Club Questions PDF
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"Thoughtful . . . rousing . . . As the author explains, overcoming internalised bias isn’t a matter of flipping a mental switch; it is a lifelong process of constantly questioning our deeply held beliefs. None of us is immune."
―The Guardian
"Too often people think in terms of discrete moments―a degrading meeting here, a fleeting comment there―but Nordell points out that bias is often iterative and chronic . . . This isn’t a book that lets anyone off the hook. The End of Bias argues for a more profound sense of responsibility. "
―The New York Times Book Review
"Drawing on insights from cognitive science and social psychology . . . the book presents many convincing accounts of personal bias being reduced through self-reflection [and] emphasizes, above all, the urgent need for systemic solutions."
―The New Yorker
"The End of Bias: A Beginning opens up a new chapter on the movement to eradicate unconscious bias in some of its more pernicious arenas (education, policing, medicine, and beyond). Using a blend of scientific research and firsthand accounts, Nordell offers a practical approach to how we can move forward."
―Sloane Crosley, Departures Magazine
"A shrewd dissection of the implicit bias in the human psyche and how it could be trained to transcend it. Nordell digs deep into the realms of cognitive and social psychology, anthropology and developmental research to identify all the factors that contribute to our implicit and unconscious biases . . . Nordell not only highlights errors in our cognitive processes but also goes into depth about how to rectify them . . . The End of Bias is an exhaustively researched, illuminating book on what leads to bias and how to avoid those pitfalls."
―Rabeea Saleem, The Irish Times
"Could not be more timely,"
―Minneapolis Star Tribune
"We all have unconscious bias; it underlies our most destructive behavior. But we can change it. Informative, compassionate and necessary."
―Ruth Ozeki, author of A Tale for the Time Being and The Book of Form and Emptiness, AARP Magazine